Specify, Implement and Support IT projects which add value to Businesses.

These include Concourse Data Display systems, Web based customer complaints, CRM systems, ticket vending systems with front end credit/debit and back end SAP interfaces.
· Ongoing business support and maintenance management.

Remote support hardware and software dealing with real time financial data.
· Give technical advise and training as required.

· Support day to day calls on MS applications and PC hardware.

· Implement test process in regard to NPI, current product and processes so as to ensure high quality product release.

· Work as a team to ensure company objectives.
· Developing software applications written in VB and calling on Reflections processes to implement an automated test systems.

Support of PCs and 21" rack mounted RAID systems.

· Developing test processes and procedures for current & new product including NPI from incept phase to release. Implement CLCA and RCA procedures and practices.

Application development, support and test through all phases of the SDLC using manual, automated and iterative command line exe's with test arguments.

· Project & technical management which includes project planning, scoping, assignment, tracking, resourcing, follow up and review inclusive of customer facing role..

· Work as part of a team to ensure company objectives.
· Developing software applications written in VB for a telecoms voice messaging system on a Lucent Octel Platform.
· Developing and implementing VB applications to customer site including controlled build releases with an SQL server backend. Leading teams of engineers through all of the development lifecycle including test.

Web site analysis, design and coding from standard five page html sites to more complex online shops and booking sites.

Web site deployment, debug, support and back up. Domain name registration, SEO and site statisticaly analysis.

In Class or On-Site

Lecture or informal

Review trainees work and ensure compliance with syllabus.
· Supervise trainees for time keeping, workload etc
· Lecture trainees on relevant material to the course.
· Assist trainees as required.
· Course - Introduction to Computers - Hardware & Applications.

Excel, Access, VB, Powerpoint, Word, C, Harware, PSU design, RF Theory.
· Write code, web design, technical advice on contractual basis